SHIPPING POLICY

Listed below you will find information to our shipping fees and expected delivery times.

Please remember that expected delivery times are only estimated due to we do not control your order once it is turned over to the shipper. Once you receive a shipping confirmation from us you will need to contact the carrier directly to find our when your order should arrive or make any changes to the delivery information.

 

We only ship ground orders. We do not offer expedited shipping. This allows us to maintain the low shipping cost. Please do not contact us to have your order shipped any faster because we do not offer the service.

 

Most orders are packed and ready for shipment within 48 hrs of placement. This applies to orders placed Monday to Friday. We do not pick or ship orders on the weekends or holidays. So for example if you place your order at 9:00 am on Monday we should have it packed and ready to ship on Wednesday. That does not mean your order will leave our warehouse at 9:00 am on Wednesday. This means it will arrive to a shipper on Wednesday.  Example two would be that your order was placed on Friday at 1:00 pm. Your order would go into processing until 5:00 pm on Friday and then continue on Monday at 8:00 am. This means your order should be processed by Tuesday at 12:00 pm. However, if our shipper has already picked up for the day your order will not leave our warehouse until Wednesday.

 

We ship most orders either USPS or UPS and they have a one to four day typical delivery time. We do not guarantee their ship times due to numerous factors beyond our control. Examples would be weather, miss sort, vehicle breakdown, wrong address, acts of god.

 

With the information mentioned above you should expect your order to arrive within 6-10 days after placing it.

 

*Free Freight offer only applies to 48 contiguous states

 

*We only ship to the 48 Contiguous States, We do not ship international, Canada, Hawaii, or Alaska.

 

*Flat Rate of $7.95 per order. Free shipping over $50.00 per order. Order before taxes and shipping must be $50.00 or greater to qualify for free shipping. Orders over $200 will have an additional fee. Please do not contact us for a cheaper shipping price if only ordering one sheet or a small amount. Our shipping cost are fixed.

 

*Local Pickup available in Abilene Texas only

 

*You MAY NOT ADD or CHANGE an order once it is placed. You must place a new order and pay additional shipping. This is due to the number of orders that come in and our wish to ship ASAP. Any changes to your order would cause delays not just for you but for other customers.

 

*We will not refund any portion of your delivery fee under any circumstances.

 

*We will only ship to physical addresses. We will not ship to PO Boxes. Remember this when selecting payment type. Paypal requires us to ship to the address on the account. If this happens to be a PO Box we will not ship it.

 

 

*OUT OF STOCK ITEMS.

  We do our best to have all of your order in stock at all times. There are occasions that we may be out of stock. At our discretion we may have the item shipped from somewhere else or we may ship the in stock items of your order and ship the out of stock item as soon as we receive it.

 

      *If we think there might be an error with your order we will contact you before

       we ship. Please make jackmastercrafts.com as an approved sender in your

       e-mail preferences.

 

 

DAMAGED GOODS

In the rare instances that goods are damaged or the order is incomplete do not accept the goods from the shipper as having been received in good order. All shipments are deemed to have been received in good order unless you have refused the damaged shipment.