Due to the nature of our business and the materials shipped, we cannot offer refunds once your order is shipped. If you have a problem with your order, please CONTACT US to resolve the issue.
Occassionally, we will have customers who place an order for materials to make things for their customers on a deadline. There are often unforeseen circumstances such as delays with the courier, products arrive damaged during shipping or we may even make a mistake on an order. We do not offer refunds because your orders did not meet a deadline and we do not offer compensation based on lost revenue due to these unforeseen circumstances. If you are making products to sell we recommend keeping a stock of materials on-hand to ensure you do not encounter this issue. We always have and always will honor our commitment to get you the products you ordered as quickly as possible, but unfortunately unforeseen thing do happen to cause delays on a small percentage of orders.
Cancellation of Orders
If you need to cancel an order, please submit the contact form as soon as possible. If your order has already shipped, it is not possible to cancel your order. Since we ship items very quickly, even if we receive your cancellation email before you receive the shipping confirmation, your item may have already gone to the courier and cancellation will not be possible.
All sales are final for items purchased from the clearance section, if available.